KeraFirm Pro Refund Policy
Last Updated: September 2026
We want your KeraFirm Pro purchase to be a straightforward experience. If you decide the product is not right for you, you may request a refund within 60 days from the date your package was delivered, subject to the return requirements below.
60-Day Money-Back Guarantee
Your purchase is protected by our 60-Day Money-Back Guarantee. To request a refund, make sure your request is submitted within the 60-day period and follow the return instructions provided below.
Refund Process
1. Confirm Your Refund Period
Your 60-day period begins on the date your package is delivered. Check your carrier tracking information if you need to confirm the delivery date.
2. Contact KeraFirm Pro Support
Email contact@karafirmprodrops.com with “Refund Request” in the subject line.
Please include your name, order details, and any available order ID so our support team can locate your purchase.
3. Send Back Your Order
Return all bottles included in your order, whether they are:
✓ Opened
✓ Unopened
✓ Partially used
✓ Empty
Please include the Packing Slip with your return. Also provide your full name, email address, and order ID if available.
Return Address:
19655 E 35th Drive, Suite 100
Aurora, CO 80011
Important: Return shipping costs are the customer’s responsibility and are not covered by KeraFirm Pro.
4. Refund Processing
After your returned package is received and processed, the applicable refund will be issued to your original payment method.
Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.
Need Help With Your Refund?
Our support team can assist with refund requests, order information, and questions about the 60-Day Money-Back Guarantee.
📧 Email Support:
contact@karafirmprodrops.com
🔗 Order Self Service:
ClickBank
📞 U.S. Order Support:
1-800-390-6035
🌎 International Order Support:
+1 208-345-4245
Support Includes
✓ Refund and order assistance
✓ 60-Day Money-Back Guarantee questions
✓ Shipping and delivery support
✓ KeraFirm Pro product questions
🌿 Ready to Explore KeraFirm Pro?
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